Terms and Conditions

Guarantee

All medals advertised on this site are originals. We do not sell copy or replica items. We offer a comprehensive money back guarantee subject to the following binding conditions:

If you wish to return a medal, you must do so within 7 days of receipt of item. In return we will give you a full refund on the purchase price. If a medal is not returned to us within 7 days (14 days for overseas) of buyer’s receipt, then that item will be considered as sold. Please note that ‘return’ postage costs are not refundable.

Our guarantee of a full refund will not apply to items that have been damaged or tampered with by the customer prior to their return. If in the highly unlikely event that one of our medals is subsequently found to be renamed, or a copy, then it can be returned at anytime for a refund of the purchase price.

Ordering

Items are sold on a first come first served basis, orders may be placed through the website, by phone or email. Items are marked available, reserved when ordered and sold when payment has been cleared. Please note that if you wish to stagger payments for a medal or group, then we require a 50% deposit before we reserve any item.

Grading and condition of medals

  • Mint - In as new condition as issued by the Mint.
  • EF - Extremely Fine: in an almost unworn condition.
  • NEF - Nearly Extremely Fine: few blemishes or contact marks
  • GVF - Good Very Fine.
  • VF - Very Fine: slight wear on the high points of the design, surface marks from contact.
  • NVF - Nearly Very Fine.
  • GF - Good Fine: significant overall wear. Significant edge knocks or loose suspender
  • F - Fine: A medal in generally poor overall condition

Payment

Preferred method of payment is a personal cheque drawn from a United Kingdom bank payable to 'P. Winter'. Alternatively you may pay with a Credit or Debit Card via PayPal. However, due to processing fees generated by PayPal this particular method of payment is subject to a surcharge of 4%. We also accept direct bank transfers from UK and international banks for the full price in Sterling.

Postage and Delivery

United Kingdom

  • Royal Mail Special Delivery post: £9.50. (United Kingdom only, with maximum compensation limit of £2500)
  • Not Insured Royal Mail Recorded Delivery Post: £5.50 for orders up to £30

USA

  • Federal Express: from £36 (48 hour delivery)

World Wide

  • Royal Mail International Registered: from £13.50. Note: Royal Mail can only insure international items up to the sum of £500. Any losses incurred during transit will therefore be the responsibility of the purchaser.

Note: If customers wish to have their items despatched by courier then they are obliged to co-ordinate any shipments through a preferred carrier of their choice.

Import and Customs Issues

We accept no responsibility for goods detained or refused entry by overseas customs agencies. All items we despatch are correctly marked in accordance with UK postal regulations. It is the responsibility of the collector to advise us of any particular customs requirements that they may have. Any charges incurred by us on items returned to us by an overseas customs or postal agency will be reimbursed in full by the collector concerned.

Insurance

It must be noted that all items despatched by De Winters Medals are done so entirely at the customer's own risk. We will of course package items securely to prevent damage, but in the event of a parcel being lost in transit we will not be held liable for such a loss. Insurance, to the limits quoted by the delivery company involved, is included in our quoted delivery prices (see above).